At Aanya Enterprises, we strive to deliver Titanium supplier and related products of the highest quality. This Refund & Returns Policy explains the terms under which returns and refunds may be accepted.
1. Eligibility for Returns
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Returns are accepted only if:
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The goods are damaged during transit.
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The supplied product does not match agreed specifications or grade.
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The product is found to be defective at the time of delivery.
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Claims must be raised within 7 days of delivery, along with proof (invoice number, photographs, or test report if applicable).
2. Non-Returnable Items
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Products that are opened, used, or partially consumed.
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Goods damaged due to improper storage, mishandling, or non-compliance with recommended usage.
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Bulk/clearance/discounted orders unless proven defective.
3. Return Process
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Notify us in writing (email/letter) within 7 days of receipt.
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Provide supporting documents/evidence.
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Our team will review the claim and confirm acceptance.
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Once approved, goods must be returned in original packaging (if possible).
4. Refunds & Replacements
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If your claim is accepted, Aanya Enterprises may:
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Replace the product (preferred option), or
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Issue a refund for the defective quantity.
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Refunds will be processed within 7–15 business days via the original mode of payment.
5. Shipping Costs
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If the return is due to our error or product defect, we will bear return shipping charges.
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If the return is due to reasons other than defect/mismatch, the buyer will bear shipping charges.
